Archive for June, 2011

MasterCard Corporate Purchasing Card

Wednesday, June 8th, 2011

The MasterCard Corporate Purchasing Card® helps reduce costs and streamlines processes associated with authorizing, tracking, purchasing, and reconciling your business purchases.

Features and Benefits

Increase Savings, Efficiency, and Control
  • Assign cards to individuals or departments with variable controls, such as dollars per month and per transaction, transactions per day and per month, type of supplier(s), or specific supplier(s). .
  • Change purchasing authorization and spending criteria quickly and easily.
  • Buy more efficiently online, saving money and streamlining processes.
  • Better track spending with comprehensive, customized reports.
  • Aggregate and access your critical data with MasterCard Smart Data OnLine™ or other issuer proprietary software.
Enjoy Unsurpassed Global Acceptance and Purchasing Flexibility
  • Accepted at millions of locations worldwide.
  • Higher levels of transaction reporting with the most detailed data in the industry.
Insure and Protect Your Business

The MasterCard Corporate Purchasing Card helps you to insure and protect your business and maintains the highest level of customer service. These benefits include:

  • MasterRental® Insurance Coverage. Provides full-value-primary loss coverage (up to $50,000) and secondary personal effects coverage for rental vehicles for up to 31 consecutive days.
  • Master RoadAssist® Roadside Service. 24-hour emergency roadside assistance available through MasterCard and the American Automobile Association (AAA).
  • Travel Services Medical Protection®. Medical expense coverage up to a maximum benefit of $2,500 per person, per trip for costs relating to hospital admission or emergency care.
  • MasterTrip® Travel Assistance. Emergency cash, replacement of lost tickets and documents, and lost luggage assistance. Also provides information on required travel documents, immunization and currency rates.
  • MasterLegal® Referral Service. Provides legal referral and bail bond assistance while cardholders are abroad.
Other Benefits
  • MasterCoverage® Liability Protection Program. Protects financial institutions and companies from employee misuse of card privileges.
  • MasterCard® VAT (Value Added Tax) Reclaim Service. The VAT Reclaim Service from MasterCard provides companies doing business in Europe an easy and efficient way to reclaim their VAT.
  • MasterCard Global Service®. Offers access to toll-free assistance, in over 140 languages, 24 hours a day, 365 days a year. This toll-free number provides emergency card replacement within one business day in the U.S. and within two business days outside of the U.S. Cardholders may also have the option of other benefits such as lost/stolen card reporting, emergency cash advances, and MasterCard®, Maestro® and Cirrus® cash machine locators.
  • MasterCard® Special Services, our unique concierge program, helps you plan business arrangements, pre-trip information, entertainment and more.

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Business Resources

MasterCard Corporate Purchasing Card Program

Uncover the hidden potential in your purchasing program.

The MasterCard Corporate Purchasing Card Brochure

View a brochure to learn more about MasterCard Corporate Purchasing Card

MasterCard Corporate Purchasing Card Best Practices

Best practice guidance for implementing and maintaining a quality purchasing card program.

MasterCard Merchant Locator

Merchant Locator is a tool that allows you to search a directory of Level I, Level II and III suppliers that support your Purchasing Card program with enhanced data capture capability.

Five Habits for Effective SOX 404 Compliance for Purchasing Card Programs

Learn which five habits can lead to effective SOX 404 compliance for Purchasing Card Programs.

Corporate Express Evaluates the True Cost of Accepting Cards Versus Checks

MasterCard Corporate Purchasing Card acceptance resulted in reduced risk exposure, faster reimbursement, and the end of partial payments.

E-Commerce: What’s Your Strategy?

How well does Web marketing fit your business? And how do you make it work?

E-Purchasing’s Next Wave

New easy-to-implement technologies are slashing costs and beefing up bottom lines.

Next Stop – The World

The explosion in online commerce has profoundly changed the business landscape. And you haven’t seen anything yet. Is your company prepared to compete in a Web-savvy global market?

Procurement Card Programs

Wednesday, June 8th, 2011

The procurement card, or P-card, is a form of company credit card that is issued to employees who can then purchase goods and services without having to process the purchase through a traditional purchasing procedure, such as using purchasing requisitions and purchase orders.

There are a number of different procurement card programs, some involve only the use of company approved vendors, while others allow any vendor to be used. The purchases made by an employee using a procurement cards are generally small and low value. A lot of negative reactions about procurement card programs are specifically targeted towards the abuse of the card by employees. However, the benefits of procurement programs are far greater than the risks and costs involved in operating the program.

Benefits of Procurement Cards

The US Government found that purchases under $2500 only comprised of 2% of the overall government spending, but did account for 85% all purchases. As the administrative costs of these small purchases often exceeded the actual dollar spend, the use of procurement cards increased in many government departments. One government agency, the Department of Commerce, estimated that the use of procurement cards saved them over $22 million per year on administrative costs and the reduction in purchasing processing time. The use of the cards has allowed purchasing departments to concentrate its efforts into the 15% of the total procurement spend that accounts for 98% of the total expenditure.

Implementing Internal Controls

The abuse of procurement cards are headline news but often these abuses, especially in Government departments, usually show a high dollar value, but often are less than half of one percent of the total spend. However abuse does occur but it can be controlled by implementing proper internal controls to reduce waste and abuse.

Strong management direction is crucial for a successful procurement card program. Management should clearly define what the allowed uses for the card are and define, and impose, their penalties for payment delinquency, fraud and abuse. Of course, the back office procedures and resources must be in place to implement the controls. If there are not enough resources to monitor and deal with procurement card abuses, then the abuses will continue and increase as the lack of commitment in the program is seen by its users.

Who Gets A Card?

Another negative seen in procurement card programs is that companies think they need to give cards to all of their employees that make purchases. This is not the case; being issued a procurement card is being given trust. A company must be able to trust the user of the card as they are in fact spending the company’s money. There should be an approval process in place where employees have to be selected, reviewed and approved. If an employee has bad credit then should they be given a company procurement card?

Imposing Spending Limits

Like any credit card there should be a credit limit. Credit card companies give cardholders a limit based on their ability to pay. For procurement card holders, companies should given the card holders a spending limit that is appropriate to their position and their likely spending. For example, a person employed as an IT analyst may only be required to purchase printer ink and small computer peripherals which may only total a couple of hundred dollars a year. The spending limit for this employee should reflect this and not be given a blanket spending limit of $2500 that may be given to all IT staff. Spending limits should be reviewed on a periodic basis so that an appropriate level is given to employees based on their actual spend.

General Notes About ATM Security

Tuesday, June 7th, 2011

Millions of ATM transactions are successfully carried out every day around the world without problems or interference by criminals and fraudsters. The ATM has been used safely for over three decades and has a proud safety and service record throughout that period.

Only a tiny fraction of criminal incidents occur at ATMs in comparison to the huge volume of usage at the more than 1.2 million ATMs worldwide.

10 ATM FAQs (Frequently Asked Questions)

How big is the fraud problem?
The amount of money diverted from ATM systems in the U.S., for example, is a fraction of the amount of funds processed. It amounts to approximately .05%, or five one-hundredths of one percent by industry estimates.

Is this the industry’s fraud tolerance rate?
There is no tolerable rate of fraud. All fraud is a crime. For 25 years, the industry has continually invested its resources in significantly upgrading the security of its systems in an effort to stay ahead of the bad guys.

What role can cardholders play in reducing ATM crime?
A massive role. It is incumbent on consumers to observe basic safety procedures when using an ATM or ATM card, and to follow the instructions of their card-issuing financial institutions should they suspect that they have become the victim of ATM fraud.

What are the basic safety procedures cardholders should follow when using ATMs?
Consumers should only use an ATM where and when they feel completely comfortable. They should pay attention to the machine before using it. If something appears unusual or unfamiliar, they should use another machine. They should never accept help from strangers at ATMs. They should never disclose their PIN to anyone. They should check that no one is trying to look over their shoulder to observe them entering their PIN. They should also look after their bank cards as carefully as they would handle cash and not leave wallets, purses or any form of personal identification lying around in public places. Finally, customers should check their monthly bank statements closely and report any discrepancies to their bank.

Following these simple guidelines will increase the consumer’s security awareness and reduce ATM crime and fraud.

Is anything being done about ATM fraud?
The ATM industry is aggressively addressing fraud – few in the industry, let alone in the general public, are aware of the extraordinary efforts being made to fight ATM crime and fraud. Consider the following list of initiatives:

ATM Integrity Task Force – The Electronic Funds Transfer Association (EFTA), in affiliation with ATMIA, is publishing recommendations on PIN security; working with the Secret Service and ATM product and service providers.

Global ATM Security Alliance (GASA) – An arm of ATMIA that is organizing international efforts to combat cross-border crime rings. It is working with the Secret Service, Interpol, the Metropolitan Police Flying Squad for New Scotland Yard and major card issuers.

ATM Security Conferences – ATMIA is educating the ATM industry on the most effective ways to fight ATM crime and presenting awards to those who contribute significantly to the cause.

ATM Security Working Group – An organization based in the UK that, among other projects, publishes recommendations for boosting security at freestanding ATMs. (See related story UK’s ATM Security Working Group could serve as model for U.S.)

Fair Isaac Card Alert – A service that analyzes millions of daily transactions and identifies suspicious activity in near-real time, then sends a list of potentially compromised card numbers to affected financial institutions. This service has been instrumental in solving many fraud cases, including the high-profile skimming case in New York City. Other companies have similar products.

Modifications are being made to machines by major ATM manufacturers to detect tampering and, in some cases, shut the machine down if fraudulent activity is detected.

Security upgrades to machines include: TDES and EPP Certification, as well as enhanced PIN security and encryption. In addition, new physical security measures are being taken to offer more robust protection to the machine itself.

The financial industry, ATM manufacturers, ATM networks, financial institutions, processors, service organizations and deployers continue to look for ways to upgrade the security of ATM operations. This includes: hardware design, software, operating procedures and network regulations.

A number of companies have developed systems that analyze millions of ATM transactions in real time and identify suspicious activities, which have provided key evidence in prosecuting fraud.

ATMIA’s Sponsorship Resources Task Force is producing detailed best practices for sponsoring independent deployers onto ATM networks.

ATMIA, in affiliation with all sectors of the ATM Industry, is creating a resource center for information related to Rules, Regulations and Best Business Practices for the ATM industry.

Are ATM transactions becoming especially risky?
No. All payment systems are subject to fraud. None are totally foolproof. Currency can be stolen or counterfeited. Credit cards can be skimmed and reproduced. Checks (cheques) can be stolen and cashed, counterfeited, or kited. However, please remember that the consumer is in control of which ATM he or she chooses to use and when.

If anything, ATM transactions, like most forms of electronic payments, create an electronic audit trail that can provide valuable information in tracking and prosecuting ATM fraud.
Millions of ATM transactions are successfully carried out every day around the world without problems or interference by criminals and fraudsters.

But aren’t so-called “off-premise” ATMs or ATMs not located at bank branches more likely to be compromised by fraud than bank branch ATMs?
Not really. Firstly, off-premise, or independently owned ATMs, are subject to the same network rules that govern machines that are owned by banks.

Secondly, in order to be connected through an ATM network, non-bank owners of ATMs must be sponsored by a financial institution. The financial institution is responsible for maintaining the same dependability for those machines as for its own.

Is the problem of ATM crime growing?
What continues to grow is ATM usage. Consumers have come to depend on the reliability and ubiquity of ATMs. ATMs have become part of modern life. It is understandable that as the number of transactions rise, the number of fraud occurrences will rise as well. However, it would not be accurate to say that ATMs have become more susceptible to fraud.

If ATM fraud has not changed, why is there such an increased focus on it now?
What has changed is the nature of ATM fraud. It no longer just consists of someone shoulder surfing or robbing a consumer walking away from the machine. It may now involve elements of organized crime, meaning; people who study the industry for years in order to perpetrate a systemic pattern of fraudulent activity.

However, this is an industry that for 25 years has successfully stayed ahead of the “bad guys.” It is a competitive industry. The race for market leadership continues to produce safer machines, more secure software and better operating rules to protect all consumers.

How closely does the ATM industry work with law enforcement and fraud prevention groups?
Very closely. Law enforcement and fraud prevention groups, including: the US Secret Service, the Flying Squad at New Scotland Yard and the South African Fraud Prevention Services, are part of the Global ATM Security Alliance that is working out strategies for dealing with international ATM crime. In addition, various partnerships have been formed in several countries between the police and industry associations and ATM deployers, such as the ATM Integrity Task Force in the USA and the ATM Security Working Group and the APACS national ATM crime programme in the UK.

Acknowledgements
EFTA
ATMIA
Tom Harper, President, NetWorld Alliance
Global ATM Security Alliance

Tranax Error Codes

Tuesday, June 7th, 2011

Tranax Error Codes

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Code Description Resolution
00000 Normal Status Normal Status

20001 Unable to detect a cassette Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.

20002 Low Cash Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.

20003 Reject Bin is Full Empty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.

20004 Vault Door is Open This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.

20005 CDU Type Mismatch CDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.

20010 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.

20012 Receipt printer feed lever open Close the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.

20013 Receipt paper is empty Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.

20014 Thermal printer is overheated If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.

20215 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21315 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

24A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

24B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

90001 Error during card swipe This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.

A0008 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.

A0803 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.

A0808 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.

ADN04 Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.

ADN0F Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.

ADNxx Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.

Axxx2 Thermal printer is overheated – during operation If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.

Axxx3 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.

Axxx4 Receipt paper is empty Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.

Axxx5 Receipt paper is jamming during loading Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.

C0011 CDU sensor is tripped This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.

C0014 CDU sensor is tripped Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.

C001x CDU sensor is tripped Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.

C0028 CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C002x CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0030 CDU motor failure Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.

C0031 CDU Gate solenoid error The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.

C0032 Outlet solenoid error Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).

C0033 CDU Encoder error Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and cannot be done over the phone line.

C0034 Double Note detect module failure Double detect module reporting error, check wiring to the module.

C0035 Double Note detect module failure (2) Double detect module reporting error, check wiring to the module.

C0036 Detected notes in path before initializing One or more sensors in the dispenser detected a blockage prior to initializing. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.

C0039 Gate sensor open during initializing Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.

C003B Notes detected during installation Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.

C0040 Cassette removed during dispense Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.

C0041 Tried to dispense notes more than 5 times Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.

C0042 Note jam Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0043 More than 10 notes rejected during one transaction Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.

C0044 More than 5 notes rejected consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.

C0046 CDU Hardware Failure Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.

C0047 Feed error This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.

C0048 Incorrect bill count Verify cash count in the Settlement menu.

C004A Jammed notes Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C004B Long note detected 3 times consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.

C004C Miscount of notes between sensors Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.

C004D Cash cassette not properly set Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.

C004E Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.

C004F Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.

C0050 Power failure during dispense Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.

C0051 Over 150 notes requested Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.

C0052 Detected notes in path after dispense Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.

C0053 CDU double detect module failure. Double detect module may require adjustment. Check wiring and CDU mainboard connections.

C0055 Detected long notes at outlet sensor (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.

C0056 Exit gate sensor failure Check condition of exit gate, and the exit gate sensor.

C0057 Cassette information is not properly set CDU programming is not accurate or complete.

C0059 Cash cassette 2 removed prior to dispense. Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.

C005A Cash cassette 1 removed prior to dispense Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.

C005B Cash cassette 2 misfeed Check cassette for jams, check condition of bills in cassette.

C005D Double detect constantly Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.

C005E Dispense command size check error Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.

C005F Dispense command error Re-initialize machine, verify connections, check for unplugged sensors.

C006x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C007x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0082 Shutter failure Check all wiring connections to CDU mainboard. Reinitialize CDU

C0083 Stacker sensor failure Check all wiring connections to CDU mainboard. Reinitialize CDU

C0084 Shutter close error Check all wiring connections to CDU mainboard. Reinitialize CDU.

C00AB Notes detected before initalizing Clear notes from dispenser. Possibly dust or foreign object blocking sensor.

C00E0 NS2A, NS2B dark Nanocash only – verify connections to sensors. Check wiring to mainboard.

C00E1 NS4 dark Verify connections to NS4 sensor. Check all wiring to mainboard.

CANCE User canceled transaction at surcharge This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.

CDN05 CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

CDN0F CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

CDNxx CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

D0001 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

D0002 Reversal transaction failed. The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.

D0005 Undefined network processing error Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0011 Format error in the message. Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0012 Invalid Transaction Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0013 Invalid Amount Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0014 Invalid Card Number Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0019 Reenter the entire transaction Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0020 Surcharge screen should have been displayed Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0024 Exceeds issuer withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0031 Issuer financial institution is not supported by a processor Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0039 No credit account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0041 No credit account found for the CCN Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0043 Stolen Card Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0050 Transaction is not approved Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0051 Insufficient funds Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0052 No checking account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0053 No savings account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0054 Expired Card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0055 Invalid PIN Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.

D0056 No card record found Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0057 Transaction not permitted – card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0058 Transaction not permitted – Terminal Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0059 Customer should contact his or her financial institution Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0060 Allowable withdrawal limit is exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0061 Exceeded withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0065 Exceeds withdrawal frequency limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0067 Capture card at the terminal (requires card be picked up at ATM only). Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0075 Number of PIN tries exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0078 No Account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0080 Invalid Date Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0081 Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0082 Cashback limit exceeded. Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0083 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0084 Processor not available; acquirer processor unable to send message Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0086 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0090 Cutoff complete for terminal; cannot process prior days business Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0091 Bank unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0092 System unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0093 Transaction serial number mismatch Verify all programming, contact host processor

D0094 Record format mismatch Verify all programming, contact host processor

D0095 Routing ID mismatch Verify Routing ID number – contact host processor

D0096 Terminal ID mismatch Verify Terminal ID number – contact host processor

D0097 Response type mismatch (reversal) Verify all programming, contact host processor

D0098 Response type mismatch (day-close) Verify all programming, contact host processor

D0099 Response type mismatch (Configuration) Verify all programming, contact host processor

D009A Response type mismatch (Withdrawal, Balance, Transfer) Verify all programming, contact host processor

D009B STX omitted Verify all programming, contact host processor

D009C ETX omitted Verify all programming, contact host processor

D009D FS omitted (after response code) Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009E FS omitted (after retrieval reference number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009F FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A0 FS omitted (after account balance) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A1 FS omitted (after available balance) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A2 FS omitted (after available balance) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A3 FS omitted (after authorization response text) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A4 ETX is in wrong place Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A5 FS omitted (after total cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A6 FS omitted (after total non cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A7 FS omitted (after surcharge amount in day close message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A8 FS omitted (after surcharge amount in configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor

D00A9 ETX omitted (from configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D0300 Modem is not responding Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.

D1000 No Connection Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.

D1100 ENQ not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D1200 Transmission error Use diagnostic or modem test to test modem. If error is persistent, modem may be defective

D1300 NAK sent 3 times to host Verify host phone number – See D170x. If persistent, it could be a defective modem.

D1500 Modem connection time out – host not responding Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem

D1702 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D1704 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D1706 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D170x Modem cannot support connection – excessive line noise (usually D1704/06) Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D1800 No dial tone Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.

D1900 No answer Verify host phone number – See D170x, there is no answer from the host modem.

D2000 Phone line Busy Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.

D2100 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

D2200 EOT not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

E000x RMS port failure, response time out, modem failure, no dial tone Verify RMS settings (Host Setup) – See D170x

F0001 Current Number of Bills is 0 Load notes into the cash cassette – use Add Cassette function in Settlement

F0002 No Surcharge Owner set Set Surcharge owner – (Customer Setup)

F0003 No Surcharge Amount Set Surcharge amount – (Customer Setup)

F0004 No refresh timer set when advertisement is enabled Set refresh timer – (Customer Setup)

F0005 No Advertisement text when advertisement is enabled Set Advertisement text – (Customer Setup)

F0006 Dispense limit set error (must be less than 25 notes) Set Dispense limit – (Transaction Setup)

F0007 Denomination Set error Valid Denominations are $10, $20, $50, $100 – (Transaction Setup)

F0008 Fast Cash Set error (cannot exceed dispense limit) Check fast cash settings (Transaction Setup)

F0009 Master Key index is invalid Check Master Key index – verify checksum (Host Setup)

F000A Master Key is empty Check Master Key checksum – reinject key (Host Setup)

F000B Host Telephone Number is not set Set Host Telephone Number – (Host Setup)

F000C Error Retry timer is not set Set Error retry timer (Host Setup)

F000D RMS Password is not set when RMS is enabled Set RMS Password – (Host Setup)

F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number – (Host Setup)

F000F Terminal ID is not set Set Terminal ID number – (Host Setup)

F0010 Routing ID is not set Set Routing ID number – (Host Setup)

F0011 Master Key Serial number is not set Set Master Key serial number – (Host Setup)

F0013 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard

F0014 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard

W0001 WebRMS failed to dial into the ATM This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.

W0002 WebRMS low cash warning This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.

W0003 WebRMS could not retrieve the local ATM time Although webRMS successfully retrieved the journal information, it could not find the ATM’s local time. (This is equivalent to the “-1/-1/-001″ error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.

W0004 The ATM time, as set in the Operator Function Menu, is incorrect WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.

W0005 WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.

W0006 WebRMS has failed to dial into the ATM consecutively for more than 3 days. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.

Triton Error Pages

Tuesday, June 7th, 2011

Triton Error Codes

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Error Code: 1
Definition: Time-out
Possible Cause:
1. Request has been sent.  Time-out waiting for response or carrier was dropped.  No characters were received.  Time-out is typically 60 seconds.
2. Request has been sent.  Time-out waiting for response or carrier was dropped.  At least one character was received (ETX was never received).  Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 3
Description: BCD NOANSWER
Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
Error Code: 4
Description: ERROR IN MODEM DATA
Possible Cause:
Unexpected data received from processor in response to message.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 5
Description: Connect 1200 Baud then lost carrier or connection.  Host hung up.
Possible Cause:
1. Telephone line is not dedicated.  (ATM is being used with another devices connected to the line.
2. Telephone line is noisy and in general has poor quality characteristics.
3. Baud rate set to high for telephone line conditions.  Change baud rate settings.
4. Modem may be defective.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 6
Description: BGD NODIALTONE
Possible Cause:
1. Used up all radial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation.
3. Telephone hardware problems.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 11
Description: No connect
Possible Cause:
1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14 Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 13
Description: BGD DONE GOOD
Possible Cause:
Communication was normal, but response header does not match request.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 14
Description: BGD DONE BAD
Possible Cause:
1. EOT was received as first character after the first request message was sent.
2. If EOT is received on subsequent attempts, then Error Code 1 is reported
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 17
Description: NO EOT
Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 18
Description: OVERFLOW
Possible Cause:
Received more characters, than expected after request causing modem buffer overflow.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 48
Description: NO ANSWER
Possible Cause:
1. Modem response was good, but operation was not performed.
2. This is normally an internal terminal problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 65
Description: Processor not communicating with the modem correctly
Possible Cause:
This is normally a terminal problem.  The modem or the main board may cause the problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 143
Description: PTDF (Processor Timeout Delay Failure) – ACS Code only.
Possible Cause:
A corrupt pin-working key may cause this problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 32 (20h)
Description: Good operation
Recommended Action: No action required.
Error Code: 33 (21h)
Description: Feed Failure.
Recommended Action:
This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette.  Purge the dispenser.  Do several test dispense operations.  If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
4. If the currency is in “fit “ condition and the error persists, consider replacing the cassette or the dispenser
Error Code: 34 (22h)
Description: Mistracked note at feed
Recommended Action:
This is a double detect fault.
1. Inspect the feed path for jammed currency.  Remove jammed currency.
2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly.  Clean the sensors a needed.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and perform several test dispenses.  If the test dispenses are normal and the status clears, place the cash dispenser in service.  If the error persists, replace the dispenser.
Error Code: 35 (23h)
Description: Mistracked note at double detect.
Recommended Action: This status occurs when a note arrives at the double detect without being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly.  Clean the sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and perform several test dispenses.  If the test dispenses are normal and the status clears, place the cash dispenser in service.  If the error persists, replace the dispenser.
Error Code: 36 (24h)
Description: Mistracked note at exit.
Recommended Action:
This status occurs when a note is detected by the exit sensor when it should not have been.  It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked.
1. Verify that the diverter moves freely and is not binding.  If the diverter has excessive binding or appears damaged, replace the dispenser.
2. Inspect the exit area to ensure nothing is blocking the exit sensor.  Clean and verify the operation of the exit sensor.  Replace the exit sensor if defective.  Otherwise, replace the dispenser.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and test the dispenser with a live transaction.  It the status clears, place the cash dispenser in service.  Otherwise, replace the dispenser.
Error Code: 37 (25h)
Description: Too long at exit.
Recommended Action:
This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.
1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas.  Place all belts on their respective rollers and gears.  Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and test the dispenser with a live transaction.  It the status clears, place the cash dispenser in service.  Otherwise, replace the dispenser.
Error Code: 38 (26h)
Description: Blocked exit
Recommended Action:
This status appears if the exit sensor is covered or defective when the dispenser starts.
1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas.  Place all belts on their respective rollers and gears.  Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and test the dispenser with a live transaction.  It the status clears, place the cash dispenser in service.  Otherwise, replace the dispenser.
Error Code: 39 (27h)
Description: Too many notes
Recommended Action:
Clean the all sensors.  Verify that all sensors are operation correctly.  If all sensors are operation correctly, and the error persists, replace the replace the dispenser.
Error Code: 42 (2Ah)
Description: Transport error.
Recommended Action:
This is a timing wheel or timing wheel sensor error..
1. Inspect the dispenser to make sure all belts are on track and in good physical condition.  Place all belts on their rollers and gears.  If a belt displays excessive wear or damage you may be able to replace it.  Otherwise, replace the dispenser.
2. Verify that the DC voltages to the dispenser are correct.  Replace the power supply or dispenser DC power if either is defective.
3. Examine the timing wheel for physical defect.  Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean.  Replace the timing wheel or the timing wheel sensors if they are defective.  Otherwise, it may be necessary to replace the dispenser.
4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and test the dispenser by completing several TEST DISPENSES.  If the status clears and the return code are normal place the cash dispenser in service.  If these actions have no effect, replace the dispenser.
Error Code: 44 (2Ch)
Description: Double detect error.
Recommended Action:
This status is generated if the double detect is unable to calibrate.  Probable cause for this error is a faulty or uncalibrated double detect module, or a jammed currency in the double detect.
1. Clear any jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and test the dispenser by completing several TEST DISPENSES.  If the status clears and the return code are normal place the cash dispenser in service.  If these actions have no effect, replace the dispenser.
Error Code: 45 (2Dh)
Description: Diverter error
Recommended Action:
This error occurs when the diverter is in the wrong position during a dispense.
1. Inspect the feed path for any jammed notes.  Remove any jammed notes.
2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser.  Clear the error.  Purge the dispenser with the purge command.  Complete several live dispenses to ensure the dispenser is working correctly.  If the error persists, replace the dispenser.
Error Code: 46 (2Eh)
Description: Exit quantified
Recommended Action:
This status appears when the count at the exit is greater than the number of documents requested.
1. A mechanical error has occurred.  It may be necessary to replace the dispenser.
Error Code: 47 (2Fh)
Description: Note missing at double detect
Recommended Action:
This status is generated if the double detect fails to detect a document already seen by the feed sensor.
1. Inspect the transport before the double detect for jammed currency.  Clear the jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.  Clear all errors and test the dispenser by completing several TEST DISPENSES.  If the status clears and the return code are normal place the cash dispenser in service.  If these actions have no effect, replace the dispenser.
Error Code: 48 (30h) SDD Mechanism
Description: Reject rate exceeded.
Recommended Action:
This status is generated when there are 8 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared.
1. Inspect the currency for excessive wear.  Remove any unacceptable currency from the cassette.
2. Inspect the feed path for jammed currency.  Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command.  If the error clears, put the cash dispenser back in service.  If these actions have no effect, replace the dispensing mechanism.
Error Code: 48 (30h)
Description: Reject rate exceeded.
Recommended Action:
This status is generated when there are 10 rejects during the current dispense.  It usually occurs when attempting to dispense documents that are unacceptable or documents that have not been prepared properly.
1. Inspect all documents for excessive wear.  Remove any unacceptable notes from the cassette.
2. Inspect the feed path for jammed notes.  Remove any jammed notes.
3. Clear all errors and PURGE the dispenser.
4. Test the TDM-100 by completing several Test Dispenses.  If the error clears, put the cash dispenser in service.  If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 49 (31h)
Description: Jam at exit
Recommended Action:
This status is generated when exit sensor is blocked.
1. Inspect the feed path for jammed currency.  Remove any jammed currency.
2. Clear all error and purge the dispenser using the purge command.
3. Clean and verify the operation of the exit sensor.  Replace the exit sensor if necessary.
4. Test the dispenser by completing several test dispenses with the test dispense command.  It the error clears put the cash dispenser back in service.  If these actions have no effect, replace the dispensing mechanism.
Error Code: 50 (32h)
Description: Interference recovery
Recommended Action:
Possible damage due to static discharge
1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test dispenses.  If the status clears and the return code are normal place the cash dispenser in service.  If these actions have no effect, replace the dispenser.
Error Code: 51 (33h)
Description: Accountancy error
Recommended Action:
A mechanical failure has occurred.  Replace the dispensing mechanism.
Error Code: 52 (34h)
Description: RAM error
Recommended Action:
A mechanical failure has occurred.  Replace the dispensing mechanism.
Error Code: 53 (35h)
Description: EPROM error
Recommended Action:
A mechanical failure has occurred.  Replace the dispensing mechanism.
Error Code: 54 (36h)
Description: Operation time-out
Recommended Action:
1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test dispenses.  If the status clears and the return code are normal place the cash dispenser in service.  If these actions have no effect, replace the dispenser.
Error Code: 55 (37h)
Description: RAM corruption
Recommended Action:
A mechanical failure has occurred.  Replace the dispensing mechanism.
Error Code: 56 (38h)
Description: Link error
Recommended Action:
1. Configuration jumpers may have been changed.  Inspect jumper block LK5 on the dispenser main board.  There should be no jumpers installed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. If the problem persists, replace the dispensing mechanism.
Error Code: 95
Description: Multiple cassettes of the same type
Recommended Action:
This is a multi-cassette dispenser error.
1. Verify that there is only one of each type of cassette installed in the dispensing mechanism.
2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the other cassette.
Error Code: 101 (65h)
Description: 2-second timeout waiting for pick.  (Feed failure).
Recommended Action:
This error is usually associated with “”unfit”" currency or an empty cassette.
1. Refill the cassette as needed.
2. Inspect the feed path for currency that is stuck together or jammed.  If no jams are found, remove the note closest the the pick rollers in the cassette.
3. Install the cassette.  Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function.  Test the TDM-100 by completing several Test Dispenses.  If the error clears, put the cash dispenser in service.
4. If the currency is in “”fit”" condition and the error condition persists, consider replacing the note cassette or the dispensing mechanism.
Error Code: 102 (66h)
Description: Error (Pick Motor over current)
Recommended Action:
1. Inspect the cassette and feed path for jammed currency.  Clear any jammed currency.
2. Verify that all access panels are closed and secured.  Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several Test Dispenses.  If the error does not occur again, put the cash dispenser in service.
4. If the error persists, replace the dispensing mechanism.
Error Code: 103 (67h)
Description: Thickness sensor unstable
Recommended Action:
Enter the diagnostic function and complete the “learn note thickness” command.  Clear the error.  Purge the dispenser using the purge command.  Test the dispensing mechanism by completing several test dispenses.  If the error does not occur again put the cash dispenser in service.  If the error persists, replace the dispensing mechanism.
Error Code: 104 (68h)
Description: Unable to clear width sensor.
Recommended Action:
Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette.  The width sensor may be dirty.  Clean the width sensor with compressed air.  Purge the dispenser using the purge command.  Test the dispensing mechanism by completing several test dispenses.  If the error does not occur again, put the cash dispenser in service.  If the error persists in may be necessary to replace either the cassette or dispensing mechanism.
Error Code: 105 (69h)
Description: Insufficient notes to learn from
Recommended Action:
There may be an insufficient number of notes in the cassette to complete the requested “learn note thickness” command.  Put more currency in the cassette and repeat the “learn note thickness” command.
Error Code: 106 (6Ah)
Description: FIFO error
Recommended Action:
The dispensing mechanism may have corrupt software.  Reset the cash dispenser.  Purge the dispenser using the purge command.  Test the dispensing mechanism by completing several test dispenses.  If the error clears put the cash dispenser into service.  If the error persists, replace the dispensing mechanism.
Error Code: 108 (6Ch)
Description: Unexpected note at double detect
Recommended Action: A note has been detected in the double detect sensor without being detected at the width sensor first.
1. Inspect the dispensing mechanism for of damaged components or broken wires.
2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards.
3. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism.
Error Code: 109 (6Dh)
Description: Time-out at Exit sensor
Recommended Action:
1. Inspect for jammed currency in the feed path and at the Exit sensor.  Remove any jammed currency.
2. Purge the dispenser using the purge command.  Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service.  Otherwise, replace the dispensing mechanism.
Error Code: 110 (6Eh)
Description: Trailing edge time-out at exit.
1. Inspect for jammed Currency in the feed path and at the Exit sensor.  Remove any jammed currency.
2. Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several test dispenses.
4. If the error clears put the cash dispenser into service.  If the error persists, replace the dispensing mechanism.
Error Code: 111 (6Fh)
Description: Diverter timeout
Recommended Action:
1. Inspect for jammed currency at the diverter.  Remove jammed currency.
2. Verify that all access panels are closed and secured.  Clear the error.  Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 112 (70h)
Description: Timeout waiting for leading edge at reject
Recommended Action:
A note that was expected to be seen by the reject sensor was not detected by the sensor.
1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor.  Remove jammed currency.
2. Verify that all access panels are closed and secured.  Clear the error.  Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 113 (71h)
Description: Timeout waiting for trailing edge at reject
Recommended Action:
1. Inspect for a jammed currency in the reject sensor.
2. Verify that all access panels are closed and secured.  Reset the cash dispenser.  Clear the error.  Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace the  dispenser mechanism.
Error Code: 114 (72h)
Description: Exit blocked during purge
Recommended Action:
1. Inspect the dispensing mechanism for jammed currency at the exit sensor.  Clear any jammed currency.
2. Clean the exit sensor using a soft brush and a vacuum cleaner.  Reset the cash dispenser.  Clear the error.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 115 (73h)
Description: Diverter timeout on purge
Recommended Action:
1. Inspect the dispensing mechanism for jammed currency at the diverter.  Clear any jammed currency.
2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners.
3. Make sure the diverter moves freely.
4. Reset the cash dispenser.  Clear the error.
5. Test the dispenser by completing several test dispenses.  If the error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 118 (76h)
Description: Exit sensor blocked on start of dispense or learn
Recommended Action:
1. Inspect for jammed currency at the Exit.  Remove jammed currency.
2. Verify that all access panels are closed and secured.
3. Use a soft brush abd vacuum cleaner to clean the exit sensor.
4. Clear the error.  Test the dispenser by completing several test dispenses.
5. If the error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 119 (77h)
Description: Diverter in dispense position on start of dispense or learn
Recommended Action:
1. Inspect for jammed currency at the Diverter.  Remove jammed currency.
2. Check the operation of the diverter solenoid.
3. Verify that all access panels are closed and secured.  Clear the error.  Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 122 (7Ah)
Description: Unexpected note at exit
1. Purge the dispenser using the purge command from diagnostic menu.
2. Test the dispenser by completing several test dispenses.  If the error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, replace the dispenser mechanism and/or the note cassette.
Error Code: 124 (7Ch)
Description: Diverter moved to exit position during reject purge
Recommended Action:
1. Inspect for a currency jam at the diverter.
2. Verify that the diverter moves freely.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 125 (7Dh)
Description: Initial status check failed
Recommended Action:
1. Reset the cash dispenser.  Clear the error.
2. If the error persists replace the dispensing mechanism.
Error Code: 126 (7Eh)
Description: Diverter moved to reject position during dispense
Recommended Action:
Inspect for a note jam at the diverter.  Verify that the diverter moves freely.  Test the dispenser by completing several test dispenses.  If the error clears, put the cash dispenser in service.  If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Error Code: 128
Description: Error in reply from the dispenser mechanism
Recommended Action:
1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct.  Reseat connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable.  The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
Error Code: 129
Description: No response from the dispenser mechanism.
Recommended Action:
See the recommended action for error code 128.
Error Code: 130
Description: Command not acknowledged by the dispenser mechanism.
Recommended Action:
See the recommended action for error code 128.
Error Code: 131
Description: CTS (Clear To Send) line from the dispenser is not active.
Recommended Action:
See the recommended action for error eode 128.
Error Code: 132
Description: Error code reports bad doubles detect in last dispense.
Recommended Action:
Remove the cassettes and inspect the dispenser’s feed path for jammed documents and other debris in the double detect assembly.  Open all access panels and inspect for jammed documents and other debris.  Install the cassette.  Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.  Clear the error.  Purge the dispenser using PURGE command.  Complete several Test Dispenses to verify correct operation.  If the problem persists, replace the dispensing mechanism.
Error Code: 133
Description: +5 VDC not present on carrier detect.
Recommended Action:
See the recommended action for error code 128
Error Code: 134
Description: Exit blocked as reported by error code check.
Recommended Action:
Inspect the feed path exit sensor for jammed documents and broken components.  The exit sensor may be dirty.  Clean as needed with compressed air.  Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.  Clear the error.  Purge the dispenser with the PURGE command.  Verify correct operation with a live transaction.  If the problem persists, replace the dispensing mechanism.
Error Code: 135
Description: Feed sensor blocked.
Recommended Action:
Inspect the feed path and feed sensors for jammed documents and broken components.  The feed sensors may be dirty.  Clean as needed with compressed air.  Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.  Clear the error.  Purge the dispenser with the PURGE command.  Complete several Test Dispenses to verify correct operation.  If the problem persists, replace the dispensing mechanism.
Error Code: 136
Description: Modem initialization failed.
Recommended Action:
Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.  If the problem persists, remove the main board and replace the modem.  If replacing the modem does not correct the problem, replace the main board.
Error Code: 138
Description: Printer failed while printing to the receipt printer.
Recommended Action:
Verify that the Printer has paper in it.  Replenish paper as needed.  Refer to Section 4 of the RL5000 Installation and Service Manual or the RL5000 Quick Reference Guide for instructions. Release the printer locking screw.  Open the printer and verify that there are no jams in the printer or the paper path.  Verify the blue lever on the left side of the printer in the print position.  Inspect the cable supplying DC power from the power supply to the printer.  Make sure it is connected to CN1 on the printer control board.  Verify that all DC voltages applied to the printer control board are correct.  If the voltages are not within tolerance, you may need to replace the cable or power supply.  Inspect the printer data cable for damage.  Make sure it is seated at the main board at J15 and at the printer control board at CN6. Inspect the cables connected to CN2, CN3, CN4, and CN5.  Make sure they are seated at the printer control board and not damaged.  If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board.
Error Code: 139
Description: Printer controller not responding to commands.
Recommended Action:
See recommended action for error code 138.
Error Code: 140
Description: Time-out waiting for printer to be ready.
Recommended Action:
See recommended action for error code 138.
Error Code: 141
Description: Paper jam reported by the controller during error code check.
Recommended Action:
Release the Printer Locking screw.  Open the Printer Bracket and verify that there are no jams in the printer or the paper path.  Verify the blue lever on the left side of the printer in the print position.  Check the DC voltages supplied to the Printer.  If the voltages are correct and the blue lever is in the print position, the most likely causes of the error are the printer, printer control board, or the main board.
Error Code: 142
Description: Dispenser returns bad command error.
Recommended Action:
See the recommended action for error code 128.
Error Code: 143
Description: PTDF error.
Recommended Action:
This error code will occur only in cash dispensers running ACS terminal software.  This problem may be caused by a corrupt pin working key.  Check with the processor.
Error Code: 144
Description: No reply from the electronic journal.
Recommended Action:
Inspect main board to Electronic Serial communication cable for damage.  Make sure the connectors are seated securely on the dispensing mechanism and on the main board.  If it is necessary to check continuity of the cable assembly, refer to Appendix B for pinout of the cable assembly.  Verify that the DC voltages supplied to the dispensing mechanism are correct.  If the cable is undamaged and DC voltages are correct, the main board, electronic journal, or dispenser may be defective.
Error Code: 145
Description: Error in reply from the electronic journal.
Recommended Action:
See the recommended action for error code 144.
Error Code: 146
Description: No reply from command to electronic journal.
Recommended Action:
See the recommended action for error code 144.
Error Code: 147
Description: Error in reply from electronic journal.
Recommended Action:
See the recommended action for error code 144.
Error Code: 148
Description: Write to electronic journal failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 149
Description: Read from electronic journal failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 150
Description: Error code command to journal failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 151
Description: Electronic Journal Full.
Recommended Action:
Open the control panel and verify that there is sufficient paper on the roll to print a complete journal (32.768 entries).  Replace paper as need-ed.  Enter the management functions and complete the print journal command.
Error Code: 152
Description: Electronic journal corrupt.
Recommended Action:
See the recommended action for error code 144.
Error Code: 153
Description: Electronic journal mode.
Recommended Action:
See the recommended action for error code 144.
Error Code: 154
Description: Unknown electronic journal error code.
Recommended Action:
See the recommended action for error code 144.
Error Code: 155
Description: Electronic journal modify record failure.
Recommended Action:
See the recommended action for error code 144.
Error Code: 156
Description: Cassettes not in service.
Recommended Action:
Enter management functions and make sure that the cassettes are programmed and placed in service.
Error Code: 157
Description: Format command to electronic journal failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 158
Description: Format command to electronic journal failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 159
Description: Electronic journal test feature failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 160
Description: Electronic journal set featured failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 161
Description: Electronic journal clear feature failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 162
Description: Electronic Journal get serial number failed.
Recommended Action:
See the recommended action for error code 144.
Error Code: 163
Description: Terminal did not answer (Triton Connect error)
Recommended Action:
This error is not displayed at the cash dispenser.  The Triton Connect Host Computer generates the error when a terminal does not respond to a telephone call from the Triton Connect Host Computer.  The cash dispenser may be turned OFF, or the telephone line is shared with some other device that connects to the line before the cash dispenser.  Additionally, the Triton Connect feature may be disabled at the cash dispenser.  This problem may also be caused by a defective modem.
Error Code: 164
Description: Terminal did not return call.  (Triton Connect error)
Recommended Action:
This error is not displayed at the cash dispenser.  The Triton Connect Host Computer generates this error when a terminal does not make a call to the Triton Connect Host Computer as requested.  Replace the modem module.
Error Code: 165
Description: Electronic journal not present.
Recommended Action:
See the recommended action for error code 144.
Error Code: 166
Description: Bad dispense.
Recommended Action:
Open the Security Cabinet and inspect the cash dispenser for broken parts.  Replace the dispenser if it is broken.  Check for and clear any foreign debris the note path.  Reset the cash dispenser.  Replace the dispenser if the error persists.
Error Code: 183
Description: Receipt paper low
Recommended Action:
Install a new roll of paper if needed.  If this does not correct the problem, verify that the paper low sensor is correctly attached to the paper bracket and it is connected to the printer controller PCB.  The paper low sensor may be dirty and require cleaning.  Otherwise, the possible causes of the problem may be a defective paper low sensor, or a defective printer control PCB.  A temporary fix to this problem may be to set the LOW RECEIPT PAPER parameter to IN SERVICE so that the terminal software does not read the input from the low paper sensor.  When this is done, the terminal will operate normally until it is completely out of paper.  Then it will go “Out of Service” for an Error 195 “Out of Paper”.
Error Code: 185
Description: Telephone number not configured
Recommended Action:
Enter the Management Functions and configure the primary telephone number.
Error Code: 186
Description: Bill size not configured
Recommended Action:
Default value is factory set to $0.00.  Allowable bill sizes are 5, 10, 20, 50, and 100.  Enter the management functions and configure the multiple amount parameter.
Error Code: 187
Description: Maximum withdrawal not configured.
Recommended Action:
Enter management functions and configure the maximum amount.  The maximum withdrawal cannot exceed 50 time the denomination of the of the of the bill size in the cassette.
Error Code: 188
Description: PIN Working key not configured.
Recommended Action:
Enter management functions and configure the pin working key.
Error Code: 189
Description: Terminal ID not configured.
Recommended Action:
Enter the management function and configure the terminal ID correctly.
Error Code: 190
Description: Pin Master key not configured.
Recommended Action:
Enter management functions and enter the pin master key.
Error Code: 192
Description: Communications error.
Recommended Action:
Enter management functions and verify that all terminal parameters have been set correctly.  Verify that the telephone line is operational.  Reset the cash dispenser and clear the error.  Other possible causes may be a defective modem or main board
Error Code: 193
Description: The baud rate setting for electronic journal failed.
Recommended Action:
Inspect the electronic journal to make sure is it the correct part number.  Reset the cash dispenser and clear the error.  If the error persists, replace the Electronic Journal.
Error Code: 194
Description: An attempt to dispense bills has been made when the cassettes are unlocked.
Recommended Action:
This error may occur anytime that a cassette is removed from the cash dispenser with the AC Power ON.  Make sure that the cassettes are installed and locked before performing a test dispense or live transaction.
Error Code: 195
Description: Receipt printer out of paper.
Recommended Action: Replenish the paper.  Reset the cash dispenser and clear the error.  Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct.  If the error persists, possible causes of the problem may be the low paper sensor assembly, the docking station, the main board, or cables.
Error Code: 196
Description: Card reader error.
Recommended Action:
Inspect the card reader assembly.  Make sure that there is no foreign material in the card slot.  Clean the card reader assembly with a cleaning card.  Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct.  Reset the cash dispenser and clear the error.  If the error persists, replace the card reader.
Error Code: 203
Description: SPED keypad is not replying to main board.
Recommended Action:
Error code valid only for units with SPED keypad device installed.  Make sure the battery is seated secure in the battery holder.  Make sure the tamper screw is secure to the SPED module.  Reset the cash dispenser and clear the error.  If the error persists, replace the SPED keypad module.
Error Code: 205
Description: SPED keypad reported tamper condition.
Recommended Action:
Error code valid only for units with SPED keypad device installed.  Make sure the battery is seated secure in the battery holder.  Make sure the tamper screw is secure to the SPED module.  Reset the cash dispenser and clear the error.  If the error persists, replace the SPED keypad module.
Error Code: 206
Description: SPED keypad could not perform a successful command within SPED MAX_ATTEMPTS tries.
Recommended Action:
Error code valid only for units with SPED keypad device installed.  Reset the cash dispenser and clear the error.  If error persists, replace the SPED keypad module.
Error Code: 207
Description: SPED not detected.
Recommended Action: This Error Code is valid for units with SPED keypad device installed.  Check the cable and connections from the docking station to the SPED board.  Verify that the SPED board has the correct DC voltages applied to it.  If the DC voltages applied to the SPED board correct and the cables are in good condition and seated properly, replace the SPED board.
Error Code: 300(30h)[0]
Description: Successful Command
Recommended Action:
The dispenser sends this error code when a command has been successfully executed.  This error code will appear in the electronic journal as code 300 indicating the successful completion of a transaction.  When performing a PURGE or TEST DISPENSE operation the return code will be “0″ in the first digit returned by the dispenser.  It will be display as the hexadecimal number “30″ when running the dispenser with the NMD test software.
Error Code: 301(31h)[1]
Description: Low level in cassette.
Recommended Action:
This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level, indicating the low level sensor in the note cassette has been activated.  This occurs when the currency in any cassette reaches a thickness of approximately 25-35 mm.  This is a warning message.  It will not place the cash dispenser “Out of Service”.  This condition is also displayed on the configuration summary printout under “dispenser” as a lower case a, b, c, or d for the cassette in the low currency condition.  Otherwise, the error code for cassettes not in a low currency condition would normally be upper case characters A, B, C, or D.  Remove and fill the affected cassette using normal procedures.  Refilling may be delayed for several transactions if the error code is the first warning that the cassette is nearly empty.  However, actions to fill the cassette should be taken as soon as possible.
Error Code: 302(32h)[2]
Description: Empty Cassette.
Recommended Action:
This error code is generated when a cassette is emptied during a dispense operation and does a partial dispense.  The cash dispenser will attempt to complete the transaction from other cassettes.  If the requested amount cannot be dispensed, the customer will receive the cash that can be dispensed.  The transaction will be completed with the customers’ receipt indicating the amount of cash actually received.  The cash dispenser will then attempt to complete a Reversal Transaction to notify the financial institution of the error.  This error will not put the cash dispenser “Out of Service”.  The cash dispenser will only be placed “Out of Service” when all cassettes are empty.  Remove and refill the affected cassette using normal replenishment procedures.
Error Code: 303(33h)[3]
Description: Lifts are down.
Recommended Action:
This error code is generated when a cassette is not open and any command other than open cassettes, reset, and close cassettes are sent to the system.  It is feasible that this error code could be generated even if the lifts are in the up position.  This will occur if the machine is switched off and on during normal daily operation.  This is done to indicate that the power has been off.  Clear this error code by restarting the cash dispense or by unlocking and locking the cassettes.  If the error recurs, a faulty cassette, note feeder or CMC module may be cause the problem.
Error Code: 304(34h)[4]
Description: Rejected notes.
Recommended Action:
This error code indicates that notes were rejected during the transaction or test dispense operation.  This is a warning message there is no action required.
Error Code: 305(35h)[5]
Description: Diverter Failure.
Recommended Action:
This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor.  The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module.  This error will place the cash dispenser “Out of Service”.  Inspect the note diverter in the note transport module.  Verify that there are no documents jammed in the note diverter area.  Make sure the note diverter moves freely.  Check to make sure that cables connecting the note transport and the CMC module are not damaged.  Make sure all connectors attached to the CMC are seated in their receptacles.  Remove and empty the reject vault.  Install the Reject Vault.  PURGE the dispensing mechanism.  Complete several test dispenses.  If the error does not repeat again, complete a live dispense to verify the note diverter moves the currency to the exit position.  If the error reoccurs the most likely causes of the problem may be note transport or CMC.
Error Code: 305(35h)[5]
Description: Diverter Failure.
Recommended Action:
This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor.  The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module.  This error will place the cash dispenser “Out of Service”.  Inspect the note diverter in the note transport module.  Verify that there are no documents jammed in the note diverter area.  Make sure the note diverter moves freely.  Check to make sure that cables connecting the note transport and the CMC module are not damaged.  Make sure all connectors attached to the CMC are seated in their receptacles.  Remove and empty the reject vault.  Install the reject vault.  PURGE the dispensing mechanism.  Complete several test dispenses.  If the error does not repeat again, complete a live dispense to verify the note diverter moves the currency to the exit position.  If the error reoccurs the most likely causes of the problem may be note transport or CMC.
Error Code: 307(37h)[7]
Description: Transmission Error.
Recommended Action:
This error code occurs when the message received by the dispenser is incorrect.  The reason that the error code is generated is the detection of an incorrect LRC character or a parity error.  Inspect all communication cables to make sure they are not damaged and are properly connect to their termination points.  Restart the cash dispenser.  Reset the dispenser and try to complete a test dispense.  If the error code is reported again, replace the CMC module.  Otherwise, put the cash dispenser into service.
Error Code: 308(38h)[8]
Description: Illegal Command or Command Sequence.
Recommended Action:
This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system.  Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command.  Inspect all communication cables to make sure they are not damaged.  Make sure all cables are properly connected.  Reset the dispenser and try to resend the command that caused the error code.  If the error code is reported again, replace the CMC module.
Error Code: 309(39h)[9]
Description: Jam in Note Qualifier.
Recommended Action:
This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier.  This may be due to jammed documents in the transport path between the note qualifier and the note diverter.  This error code will place the cash dispenser “Out of Service”.  Inspect the documents in each cassette to insure they are in fit condition.  Make sure that note qualifier and the note transport modules are mechanically aligned.  Open all access panels and inspect for jammed documents in note path between the note qualifier and note transport.  Remove the jammed documents as needed.  Inspect the note qualifier and note transport for broken components (i.e. belts, gears, cables, or sensors).  Inspect the note diverter for proper operation and damage.  Replace the note qualifier or note transport if the problem persists.
Error Code: 310(3Ah)[:]
Description: Cassette not properly installed.
Recommended Action:
This error code occurs when documents are requested from a cassette that is not present or is not open.  This error code will place the cash dispenser in an “Out of Service” condition.  Verify the physical presence of each cassette.  If present, “unlock” and remove each cassette from its feed channel.  Put the cassettes back into its feed channel.  Lock the cassettes.  Clear the error and perform a test dispense.  If the error is repeated, proceed to the next paragraph.  If the error does not show again put the cash dispenser back into service.  Verify that the identity of each cassette can be read through read cassette ID function (See the 5000 Cash Dispenser Configuration Manual).  Cassettes with no identity must be injected with a new cassette ID (See the 5000 Cash Dispenser Configuration Manual).  If a cassette cannot be injected with a new ID, verify that the cable between the top feed channel and the CMC is in good condition and connected at both ends.  Try to inject an ID into another cassette.  If the inject cassette ID function works on a different cassette.  Then the original cassette is faulty.  If the inject cassette ID function fails on a different cassette the CMC is defective.
Error Code: 315(3Fh)[?]
Description: Reject vault not properly installed.
Recommended Action:
This error code is generated when the reject vault is not present or not properly installed.  Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an “Out of Service” condition.  Make sure the reject vault is installed correctly.  Inspect the reject vault present sensor visually for proper operation.  Use the cash dispenser diagnostic functions to check the electrical operation of the sensor.  If the sensor is properly connected and operating correctly the CMC module may be defective.  If the sensor is not operating normally, replace the note transport module.
Error Code: 318(42h)[B]
Description: Too many notes requested.
Recommended Action:
This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command.  The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty.  Retry the test operation and request fifty or fewer notes.
Error Code: 319(43h)[C]
Description: Jam in note transport.
Recommended Action:
This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time.  This failure may be caused by a blockage in the transport path between the Note Feeder and the note qualifier, or if a document passes through the note qualifier unseen.  This error code will cause the cash dispenser to go “Out of Service”.  Check the cassettes.  Make sure they are not overfilled.  The recommended capacity is 1850 documents.  Make sure the documents are fit condition.  Open all access panels and remove any jammed documents from the transport path.  Inspect the note feeders and note qualifier for damage.  Restart the cash dispenser.  Reset the error.  Complete several test dispenses.  If the test dispenses are normal and the error does not show again, the cash dispenser may be returned to service.  If the error recurs, change the note feeder for the affected channel.
Error Code: 320(44h)[D]
Description: Reject cassette almost full.
Recommended Action:
This error code is generated when the number of reject events exceeds 37 events.  Error code 320 will not put the cash dispenser “Out of Service.  It is not displayed directly to the operator or customer.  The error code will be sent to the Triton Connect host if Triton Connect feature is enabled.  It will also be stored as part of the transaction data in the electronic journal.  The reject vault should be emptied as soon as possible in order to avoid an “Out of Service” condition that occurs when the number of reject events reaches 50.  The reject event counter can be reset by removing the reject vault from the dispenser and then putting it back into the dispenser.
Error Code: 321(45h)[E]
Description: Cassette data corrupted.
Recommended Action:
This error code is generated when there is a checksum error in data stored in the note cassette.  Program the cassette by injecting a new cassette ID into the cassette.  If injecting a new cassette ID into the cassette does not correct the problem, replace the cassette.
Error Code: 322(46h)[F]
Description: Main motor failure
Recommended Action:
Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction.  This error code causes an “Out of Service” condition.  Open all access panels and remove any jammed documents from the transport path.  Verify the documents are fit for dispensing.  Inspect the note qualifier for any damage (i.e. broken belts, broken gears, disconnected or damaged cables, broken timing wheel etc.).  Make sure all access panels are closed.  Restart the cash dispenser and reset the error.  Complete several test dispenses.  If cash dispenser operates normally when performing the test dispense function, put the cash dispenser in service.  It the error code repeats, verify the power supply output voltages are within expected values.  Replace the power supply if necessary.  If the power supply if operating normally, replace the note qualifier to correct the problem.
Error Code: 325(49h)[I]
Description: Note qualifier faulty
Recommended Action:
Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated, or when the gain value cannot be adjusted when learning a new documents.  Verify that the cable that connects the double detect module to the CMC module is undamaged and connected at both ends.  Make sure the access panel on the bottom of the note qualifier is closed and locked in position.  Carefully remove the double detect module from the note qualifier.  Use clean compressed air to remove any dust or dirt from the sensor lenses.  Carefully install the double detect module into the note qualifier.  Make sure all connections between the double detect module and the CMC are seated properly.  If at any time during the following checks, the “”faulty note qualifier”" error code recurs.  It will be necessary to replace the note qualifier.  Restart the cash dispenser.  Reset the error the error code.  If it clears, initiate the learn note thickness operation.  Perform a test dispense.  If cash dispenser operates normally, it will pick from seven to fifteen notes from each cassette to calibrate the double detect to the document in each of the cassettes.  Then it will complete the test dispense function.  A normal return code for this test dispense operation is “4 1 1 1 1″ for a four cassette dispenser.  If the operation is normal, you may put the cash dispenser in service.  If these check are not properly completed replace the note qualifier.
Error Code: 326(4Ah)[J]
Description: Note feed sensor failure.
Recommended Action:
This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor.  Make sure there are not any documents jammed at any of note feeder exit sensors.  Check the calibration value for the pressure, empty, and exit sensors.  If any sensor is out of its calibration limits, clean all of the sensors and attempt to do a transaction.  If error code reoccurs, replace the note feeder module.
Error Code: 329(4Dh)[M]
Description: Notes in delivery throat.
Recommended Action:
An attempt to feed or dispense documents has been made when there is a note in the note transport throat.  Remove any documents blocking the throat opening.  Make sure the diverter is not jammed.  Inspect the note transport for damage and verify that all connectors are plugged into their respective receptacles.  Use the reject channel error code function to verify the operation of the sensors on the note transport module.  Clean the sensors in the note transport a needed.  Restart the cash dispenser.  Reset the error code.  Perform the test dispense function several times (two or three).  Complete a live transaction.  If the error does not show again put the cash dispenser into service.  If the error code returns, replace the note transport module.
Error Code: 330(4Eh)[N]
Description: Communication timeout.
Recommended Action:
This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface.  Inspect all cables for damage.  Verify that the both ends of each cable are securely connected to its termination points.  This problem may be caused by incompatibilities between terminal software and dispensing mechanism software.  Check with Triton Systems Technical Support for known software incompatibilities.
Error Code: 332(50h)[P]
Description: Cassettes may have been changed.
Recommended Action:
This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the reject vault are removed.  This is error code will set an “Out of Service” condition.  Verify that each cassette is placed in its designated feed channel.  Complete the test receipt printer function to determine which if any of the cassettes are not responding.  If a cassette is not responding it may be necessary to inject a new identity into the cassette by completing the inject new cassette ID command.  A defective cassette may also cause this problem.
Error Code: 333(51h)[Q]
Description: Reject vault full.
Recommended Action:
This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes.  This error code will cause an “Out of Service” condition.  Remove all documents from the reject vault.  To clear the error code, the reject vault must be removed and inserted with the power on.  This will reset the reject event counters.
Error Code: 339(57h)[W]
Description: Error in throat.
Recommended Action:
This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed.  Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point.  Check the operation of all sensors in the note transport module.  Inspect the diverter area to make sure that it is not blocked and that it moves freely.  Make sure that the access panels before and after the diverter are closed and secured in place.  Remove any documents from the tote transport.  Restart the cash dispenser.  Reset the error code.  Perform a live transaction.  If the cash dispenser operates normally put it back in service.  If the error code persists, replace the note transport module.
Error Code: 343(5Bh)[[]
Description: Sensor error or sensor covered.
Recommended Action:
This error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands.  Inspect all cables for damage.  Make sure that all cables are securely fastened to their termination points.  Open the access panels on the note transport and remove any documents that may be in the transport path.  Access the error code command to determine if any sensors in the reject channel are dirty of defective.  Clean the dirty sensor, or replace the note transport as needed.  Restart the cash dispenser.  Reset the error.  Perform a live transaction.  If the cash dispenser operates normally put it in service.  If the problem persists, replace the note transport module.
Error Code: 348(60h)[']
Description: Dispenser internal error.
Recommended Action:
This error code is reported when an internal error occurs in the dispenser.  The most likely cause is internal communication problems within the dispenser.  Inspect all cables for possible damage.  Ensure that each cable is securely fastened to its termination point.  Restart the cash dispenser.  Reset the error.  If the response to the RESET command indicates a successful execution, put the cash dispenser back in service.  If the error code is reported again, it may be necessary to replace the CMC or one of the note feeder controllers.
Error Code: 349(61h)[a]
Description: Cassette lock faulty.
Recommended Action:
This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position.  Verify that the currency is properly installed in the cassette.  If necessary, reload the currency in the cassette.  If the problem remains after reloading the cassette, replace the cassette, the denomination extension, or the note feeder controller associated with the cassette causing the problem.
Error Code: 351(63h)[c]
Description: Module needs service.
Recommended Action:
This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range.  Use the diagnostic functions or NMD test software to determine if a note feeder has a faulty or dirty sensor.  Remove each note feeder module from the dispensing mechanism and clean their associated empty, pressure and exit sensors with clean compressed air.  Install the note feeders and recheck their operation to determine if the error code has been cleared.  If the error code has been cleared, the cash dispenser can be put back in service.  If the error code is repeated, replace the note feeder or note feeder controller for the affected feed channel.
Error Code: 353(65h)[e]
Description: No message to resend.
Recommended Action: This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no information could be retrieved.  Restart the cash dispenser.  Reset the error.  Perform several test dispenses.  If the cash dispenser operates normally while performing a test dispense, put it back into service.  If the error code recurs, replace the CMC module.
Error Code: 356(68)[h]
Description: Error in note transport.
Recommended Action:
This error code will be generated when the following conditions occur: 1.  When the note is stuck in the note transport sensor.  2.  When the note is stuck in between the note transport sensor and the throat.  Inspect the note transport sensor for blockage.  If the sensor is blocked, remove the blockage.  Clean the sensors if needed.  Restart the cash dispenser.  Reset the error.  If the error code continues, replace the note transport module.  Otherwise, put the cash dispenser into service.
Error Code: 357
Description: Dispenser data size error.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 358
Description: Dispenser device read error.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 359
Description: Dispenser device record error.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 360
Description: Dispenser invalid return ID.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 361
Description: Dispenser sequence error.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 362
Description: Dispenser device write error.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 363
Description: Dispenser device not found
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 364
Description: Dispenser device offline.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 365
Description: Dispenser BCC error.
Recommended Action:
Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 366
Description: Dispenser cassettes disabled.
Recommended Action:
Access management functions and enable cassettes.
Error Code: 367
Description: Dispenser communication error.
Recommended Action:
Check the dispenser data and power cable connections.  Restart the operating system.  Clear terminal error code.  Replace the dispenser is the error persists.
Error Code: 368
Description: Dispenser cannot dispense the request.
Recommended Action:
Requested amount may exceed the dispensers one time limit.  Enter a smaller value.  If error persists, replace the dispenser mechanism.
Error Code: 369
Description: Dispenser device reset.
Recommended Action:
Check data and power connections to the dispenser device.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 370
Description: Dispenser – SDD EOT error.
Recommended Action:
Check data and power connections to the dispenser device.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 371
Description: Dispenser SDD com error header-trailer.
Recommended Action:
Check data and power connections to the dispenser.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 372
Description: Dispenser item value error
Recommended Action:
Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 373
Description: Dispenser machine not opened.
Recommended Action:
Access the management functions menu and lock all cassettes.  Verify that all cassettes used are in service.
Error Code: 374
Description: Dispenser rejected cheque.
Recommended Action:
Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 375
Description: Dispenser invalid request.
Recommended Action:
Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 376
Description: Dispenser multiple device error.
Recommended Action:
Restart operating system.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 377
Description: Dispenser device error.
Recommended Action:
Restart operating system.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 379
Description: Dispenser unknown error code.
Recommended Action:
Restart operating system.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 382
Description: Dispenser cassettes disabled (ALL).
Recommended Action:
Enter management functions menu and place the cassette(s) in service.
Error Code: 383
Description: Dispense cassettes low (ALL).
Recommended Action:
All cassettes have reached low cash level.  Reload cassettes.  Clear terminal error code.
Error Code: 384
Description: Dispenser cassettes empty (ALL).
Recommended Action:
All cassettes report no notes.  Reload cassettes.  Clear terminal error code.
Error Code: 385
Description: Dispenser offline, no reject vault and not hoppers.
Recommended Action:
Verify that the dispenser mechanism has data and power cable connected.  Verify power is applied to the dispenser.
Error Code: 386
Description: Dispenser offline – no hoppers.
Recommended Action:
The hoppers are not detected.  Check the computer area network connectors in the dispenser.  Restart operating system.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 387
Description: Dispenser offline – error validating configuration.
Recommended Action:
Dispenser failed to identify the dispenser type installed.  Verify all connectors to the dispenser mechanism.  Restart operating system.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 388
Description: Dispenser offline – NMD require Reject Vault and at least one cassette.
Recommended Action:
Verify that the Reject Vault and one cassette are present in the dispenser mechanism.  Clear terminal error code.  If error persists, replace the dispenser mechanism.
Error Code: 389
Description: Dispenser offline.  Detected offline error check op state.
Recommended Action:
Restart the operating system.  Verify the error code lights on the dispenser are operating in proper sequence.  Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
Error Code: 390
Description: Dispenser offline  – storing configuration.
Recommended Action: Restart the operating system.  Verify the error code lights on the dispenser are operating in proper sequence.  Use the NMD test software (avail able to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
Error Code: 391
Description: Dispenser sensor failure.
Recommended Action:
Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors.  Clean sensors as needed.  Replace dispenser components or dispenser if the error persists.
Error Code: 392
Description: Error in last dispense.
Recommended Action:
Check operational error code of dispenser.  Replace dispenser if error code persists.
Error Code: 395
Description: Multiple cassette of the same type.
Recommended Action:
NMD dispenser allows for only one of each cassette ID to be installed.  Verify each cassette ID.  Replace cassette or Inject New Cassette ID.
Error Code: 500
Description: SPED Read Error.
Recommended Action:
Verify all SPED connections.  Restart the operating system.  Inspect the battery for a voltage reading of greater than 2.8 VCD.  Replace SPED battery is below 2.8 VDC.  Replace SPED if error persists.
Error Code: 501
Description: SPED invalid return record.
Recommended Action: Refer to error 500.
Error Code: 502
Description: SPED read type error.
Recommended Action:
Refer to error 500.
Error Code: 503
Description: SPED invalid command.
Recommended Action:
Refer to error 500.
Error Code: 504
Description: SPED invalid return ID.
Recommended Action:
Refer to error 500.
Error Code: 505
Description: SPED device busy.
Recommended Action:
Refer to error 500.
Error Code: 506
Description: SPED invalid request.
Recommended Action:
Refer to error 500.
Error Code: 507
Description: SPED sequence error.
Recommended Action:
Refer to error 500.
Error Code: 508
Description: SPED LRC error.
Recommended Action:
Refer to error 500.
Error Code: 509
Description: SPED no data.
Recommended Action:
Refer to error 500.
Error Code: 510
Description: SPED invalid message ID.
Recommended Action:
Refer to error 500.
Error Code: 511
Description: SPED Data overflow.
Recommended Action:
Refer to error 500.
Error Code: 512
Description: SPED device idle.
Recommended Action:
Refer to error 500.
Error Code: 513
Description: SPED device offline.
Recommended Action:
Refer to error 500.
Error Code: 514
Description: SPED device bit stuck.
Recommended Action:
Refer to error 500.
Error Code: 515
Description: SPED device attention stuck.
Recommended Action:
Refer to error 500.
Error Code: 516
Description: SPED device no attention.
Recommended Action:
Refer to error 500.
Error Code: 517
Description: SPED device timeout.
Recommended Action:
Refer to error 500.
Error Code: 518
Description: SPED command sequence error.
Recommended Action:
Refer to error 500.
Error Code: 519
Description: SPED invalid command data.
Recommended Action:
Refer to error 500.
Error Code: 520
Description: SPED device reset.
Recommended Action:
Refer to error 500.
Error Code: 521
Description: SPED clear key
Recommended Action:.
Refer to error 500.
Error Code: 522
Description: EJ error.
Recommended Action:
Inspect electronic journal cabling.  Reseat connections.  Restart operating system.  Replace electronic journal.
Error Code: 523
Description: EJ data size error.
Recommended Action:
Refer to error 522.
Error Code: 524
Description: EJ bad command.
Recommended Action:
Refer to error 522.
Error Code: 525
Description: EJ invalid ID.
Recommended Action:
Refer to error 522.
Error Code: 526
Description: EJ device busy.
Recommended Action:
Refer to error 522.
Error Code: 527
Description: EJ invalid request.
Recommended Action: Refer to error 522.
Error Code: 528
Description: EJ sequence error.
Recommended Action:
Refer to error 522.
Error Code: 529
Description: EJ device offline.
Recommended Action:
Refer to error 522.
Error Code: 530
Description: EJ EXT error.
Recommended Action:
Refer to error 522.
Error Code: 531
Description: EJ SOH error.
Recommended Action:
Refer to error 522.
Error Code: 532
Description: EJ STX error.
Recommended Action:
Refer to error 522.
Error Code: 533
Description: EJ BCC error.
Recommended Action:
Refer to error 522.
Error Code: 534
Description: EJ device reset.
Recommended Action:
Refer to error 522.
Error Code: 535
Description: Card Reader – Data size error.
Recommended Action:
Inspect card reader cabling.  Inspect card reader for foreign objects.  Clear the terminal error code.  If error persists, reboot the ATM.  Replace the card reader if error persists.
Error Code: 536
Description: Card Reader – Device read error.
Recommended Action:
Refer to error code 535.
Error Code: 537
Description: Card Reader – Invalid Record.
Recommended Action:
Refer to error code 535.
Error Code: 538
Description: Card Reader – Reader type error.
Recommended Action:
Refer to Error code 535.
Error Code: 539
Description: Card Reader – Invalid track.
Recommended Action:
Refer to error code 535.
Error Code: 540
Description: Card Reader – Invalid message.
Recommended Action:
Refer to error code 535.
Error Code: 541
Description: Card Reader – Com error.
Recommended Action:
Refer to Error/Error code 535.
Error Code: 542
Description: Card Reader – Device busy.
Recommended Action:
Refer to error code 535.
Error Code: 543
Description: Card Reader – Sequence error.
Recommended Action:
Refer to error code 535.
Error Code: 544
Description: Card Reader – Invalid request.
Recommended Action:
Refer to error code 535.
Error Code: 545
Description: Card Reader – LRC error.
Recommended Action:
Refer to error code 535.
Error Code: 546
Description: Card Reader – No data.
Recommended Action:
Refer to error code 535.
Error Code: 547
Description: Card Reader – Start sentinel not found.
Recommended Action: Refer to error code 535.
Error Code: 548
Description: Card Reader – End sentinel not found.
Recommended Action:
Refer to error code 535.
Error Code: 549
Description: Card Reader – Parity error.
Recommended Action:
Refer to error code 535.
Error Code: 550
Description: Card Reader – Card not removed.
Recommended Action:
Refer to error code 535.
Error Code: 551
Description: Card Reader – Card removed to  slow.
Recommended Action:
Refer to error code 535.
Error Code: 552
Description: Card Reader – Device received invalid request.
Recommended Action:
Refer to error code 535.
Error Code: 553
Description: Card Reader – device offline.
Recommended Action:
Refer to error code 535.
Error Code: 554
Description: Card Reader – device reset.
Recommended Action:
Refer to error code 535.
Error Code: 555
Description: Card Reader – System timeout.
Recommended Action:
Refer to error code 535.
Error Code: 556
Description: System timeout.
Recommended Action:
An operating system timeout has occurred.  Verify operation of the power supply.  Restart ATM.  If error persists, replace the main board assembly.
Error Code: 557
Description: System device reset.
Recommended Action:
Verify operation of the power supply.  Restart ATM.  Clear the error.  If error persists, replace the main board assembly.
Error Code: 558
Description: System sync error.
Recommended Action:
See error code 557.
Error Code: 559
Description: System error.
Recommended Action:
See error code 557.
Error Code: 560
Description: Unknown device error.
Recommended Action:
See error code 557.
Error Code: 561
Description: Software error.
Recommended Action:
See error code 557.
Error Code: 562
Description: SPED error.
Recommended Action:
Inspect cable from Main Board assembly to the SPED module for damage.  Make sure that cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 565
Description: Cabinet door open.
Recommended Action:
Close the control panel door.  Reset error code code.  If error persists, verify the operation of cabinet door switch.  Replace as needed.
Error Code: 566
Description: Vault door open.
Recommended Action:
Close vault door.  Reset error code.  If error persists, check the operation of the vault door switch.  Replace as needed.
Error Code: 567
Description: Security module not found.
Recommended Action:
Inspect cable from main board assembly to the security module for damage.  Make sure that the cable is connected at both ends.  Restart ATM. Clear the error.  If error persists, replace the security module.
Error Code: 568
Description: Security module com failed.
Recommended Action:
See error code 567.
Error Code: 569
Description: Security module attached dev com failed.
Recommended Action:
See error code 567.
Error Code: 570
Description: Security module dev port setup.
Recommended Action:
See error code 567.
Error Code: 571
Description: Invalid default transaction.
Recommended Action:
To Be Determined.
Error Code: 572
Description: SPED key from pad cmd aborted by user.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 573
Description: SPED keys from pad cmd verify failed.
Recommended Action:
Inspect cable from Main Board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 574
Description: SNA comms error.
Recommended Action:
To be determined.
Error Code: 575
Description: Timeout waiting to send command to dispenser.
Recommended Action:
Inspect the serial communication cables from the main board assembly to the electronic journal and from the electronic journal to the dispenser for damage.  Make sure that each cable is connected securely at both ends.  Replace the cable if they appear damaged.  Verify the proper DC operating voltages are applied to the dispenser mechanism.  Possible defective components include main board assembly, the electronic journal, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism.
Error Code: 576
Description: Timeout waiting to receive response from dispenser.
Recommended Action:
Inspect the serial communication cables from the main board assembly to the electronic journal and from the electronic journal to the dispenser for damage.  Make sure that each cable is connected securely at both ends.  Replace the cable if they appear damaged.  Verify the proper DC operating voltages are applied to the dispenser mechanism.  Possible defective components include main board assembly, the electronic journal, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism.
Error Code: 577
Description: Card reader disabled.
Recommended Action:
Inspect card reader cable.  Inspect the card reader for foreign objects.  Replace the cable or clean the card reader as needed.  Clear the error.  Restart the ATM.  If the error persists, replace the card reader.
Error Code: 578
Description: Card reader present timeout.
Recommended Action:
Inspect card reader cable.  Inspect the card reader for foreign objects.  Replace the cable or clean the card reader as needed.  Clear the error.  Restart the ATM.  If the error persists, replace the card reader.
Error Code: 579
Description: SPED – Enable keypad command failed.
Recommended Action:
Inspect cable from Main Board assembly to the SPED Module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 580
Description: SPED – Disable keypad command failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 581
Description: SPED – Enable key from pad module failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 582
Description: SPED – Disable key from pad module.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 583
Description: SPED – Enable PIN entry mode failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 584
Description: SPED – Disable PIN entry mode failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 585
Description: SPED – Enable JETCO PIN entry mode failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 586
Description: SPED – Enable JETCO PIN entry mode failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 586
Description: SPED – Enable JETCO PIN entry mode failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 588
Description: ERR_PRESENTER_OFFLINE
Recommended Action:
Verify that a cable from the docking board to the presenter controller board is securely connected at both ends.  If the cable appears undamaged, and it is securely connected at the docking board and the presenter controller board,  Replace the presenter assembly.  If replacing the presenter does not clear the error, other possible causes of this problem may be the main board assembly or the docking board.
Error Code: 589
Description: ERR_PRESENTER_MOTOR_STALLED
Recommended Action:
Inspect the gears assembly on the presenter for possible damage. Replace the presenter  if gear damage is apparent.  Open printer and inspect the presenter paper path for jammed paper.  Remove any jammed paper or other debris.
Error Code: 590
Description: ERR_PRESENTER_EXIT_JAM
Recommended Action:
Open printer and inspect the presenter paper path for jammed paper.  Remove any jammed paper or other debris.  Restart the cash dispenser.  If the error persist, replace the presenter module.
Error Code: 591
Description: ERR_PRESENTER PAPER_NOT_DETECTED
Recommended Action:
Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear all debris from the printer path.  Restart the ATM.  If the paper continues to jam, it may be necessary to replace the  cutter or printer.  If replacing the printer of cutter does not clear the error, replace the presenter module.
Error Code: 592
Description:ERR_SPED_DEVICE_REPORTED_COMMAND_ FAILED
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 593
Description: ERR_SPED_IN_USE
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 594
Description: ERR_SPED_DEVICE _REPORTED_COMM_ERROR
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 595
Description: ERR_SPED_RETURNED_INVALID_AMOUNT_OF_DATA
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 596
Description: ERR_SPED_INVALID _SPED_TYPE
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 597
Description: ERR_SPED_INVALID_SPED_COMMS_PROTOCOL
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 598
Description: ERR_SPED_INVALID_DEVICE_CLASS
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 599
Description: ERR_SPED_REPORTED_UNRECOGNIZED_COMMAND
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 600
Description: ERR_SPED_REPORTED_BLOCK_DOES_NOT_EXIST
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 601
Description: ERR_SPED_REPORTED_INVALID_ENCRYPT_MODE
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 602
Description: ERR_SPED_REPORTED_UNSUPPORTED_CLEAR_OPTION
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 603
Description: ERR_SPED_REPORTED_TAMPER_PRESENT
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 604
Description: ERR_SPED_REPORTED_INVALID_KEY_INDEX
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 605
Description: ERR_SPED_REPORTED_PARENT_KEY_NOT_LOADED
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 606
Description: ERR_SPED_REPORTED_WRONG_DATA_LENGTH
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 607
Description: ERR_SPED_REPORTED_PIN_RETRY_TOO_SOON
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 608
Description: ERR_SPED_SELFTEST_CRC_FAILED
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 609
Description: ERR_SPED_SELFTEST_CRYPTOGRAPHIC_ERROR
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 610
Description: ERR_SPED_SELFTEST_BATTERY_LOW_STATUS
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 611
Description: ERR_SPED_SELFTEST_SERIAL_NUMBER_ERROR
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 612
Description: ERR_SPED_TAMPER_STATUS_COLD
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 613
Description: ERR_SPED_TAMPER_STATUS_FRONT
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 614
Description: ERR_SPED_TAMPER_STATUS_BACK
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 615
Description: ERR_SPED_TAMPER_STATUS_GRID
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 616
Description: ERR_SPED_TAMPER_STATUS_VOLTAGE
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.
Error Code: 617
Description: ERR_SPED_SERIAL_NUMBER_CHANGE
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage.  Make sure that the cable is connected at both ends.  Verify that the DC operating voltages are correct.  Restart ATM. Clear the error.  If error persists, replace the SPED module.

Level 3 Processing

Thursday, June 2nd, 2011

Each year more companies and government agencies expand their purchase card programs (Visa, MasterCard, AMEX). While the federal government’s SmartPay® program is the largest, state and local government purchase card programs combined are nearly as large. And a full 72% of Fortune 500 companies pay extensively with purchase cards.1
In fact, spending on Government and Commercial purchase cards in 2005 reached $110 billion, a 37.5 percent increase over 2003. Looking forward, purchase card spending is expected to reach $180 billion by 2010.2 In most cases, accepting purchase cards is required in order to do business effectively with the organizations that want to pay this way.
Purchase card acceptors value the faster payment, streamlined A/R, and increased float that accompanies credit card payments. At the same time, they are increasingly scrutinizing the rates and transaction cost they incur. Switching to Level III processing is a concrete and cost-saving step that will provide an opportunity to better serve your existing customers, and possibly open new doors.
While Level III processing3 has considerable advantages, it has historically been used in practice only infrequently. According to Mark Amtower, publisher of The Amtower Report business newsletter and author of Government Marketing Best Practices, “at least 3 out of five GSA schedule vendors have been not been set up to accept Purchasing Cards properly . Most were set up to accept standard consumer credit cards as opposed to purchasing cards, meaning they are not passing Level III invoice detail .” An April 2002 study by Celent Communications, “Purchasing Cards in the U.S.” indicates that fewer than 15% of U.S. merchants are equipped to transmit Level III data and that only 35% of all purchasing card transactions carry this level of detail.

The main reasons that a supplier cannot capture and pass Level III data are:

  • Incorrect credit card processing technology
  • Lack of well-defined procedures or untrained staff
  • Processors’ inability to accept or transmit the data
  • If any one of these conditions exists, the Level III data will not transmit, and processing fees will be assessed at a significantly
  • higher rate. These conditions often exist for one of two reasons. The first is that the existing processor (or bank) sales staff did not
  • possess the knowledge, technical capability, or financial incentive to educate suppliers and to set them up properly. The second is
  • that some vendors have the outdated and mistaken belief that Level III capable technology is cost prohibitive.

A service provider capable of Level III data transmission needs to (1) understand what processor platforms are certified for proper
Level III transmission, (2) have staff that can explain the Visa and MasterCard criteria for each Level III interchange rate, (3) be
willing to educate and explain proper procedures, and (4) have access to the new Level III systems that are inexpensive and easy
to implement.
Working with a processor that possess the above attributes, a supplier accepting purchase cards and passing Level III is at an
advantage for two reasons:

  • Cost Savings
  • Increased Marketability

Cost savings for the Supplier – MasterCard and Visa have created special rates to support purchase card programs by reducing the
supplier’s transaction costs if Level III line item detail is captured and transmitted with the financial settlement.

These special rates are intended to be an incentive to pass Level III, which in turn will assist buyers in managing their purchase card programs. Level III processing can lower the supplier’s discount rate by as much as 1.0% – 1.5% when compared to non-Level III processing, and depending upon the card type and the size of the transaction. Increased Marketability – Level III data is extremely valuable to the managers of purchase card programs. It saves them time and helps them run their purchase card programs more effectively. Susan Avery, Senior Writer for Purchasing Magazine reported that “maximizing cost savings is dependent upon integrating the cards into the financial supply chain.  As such, purchasing card program managers are saying that they need Level III data with their transactions.” Increasingly these government and corporate purchase card managers are influencing supplier selection and vendor reduction efforts, so assisting them in obtaining the data they need is a prudent step. Federal Government Need for Level III – According to a presentation given in August 2006 by David J. Shea, Director GSASmartPay, “only 15.9% of GSA SmartPay® transactions and 16.3% of transaction spend have level 3 line item data” and the “Lack of [Level III] data remains an significant customer agency concern”. Indeed for the upcoming GSA SmartPay® 2 contract, purchase
card program bidders will receive evaluation points for proposing a plan to increase the number of merchants providing level III data.
This situation represents an opportunity for contractors who are not passing Level III to begin doing so, and position themselves as
more customer-centric organizations.
Corporate Need for Level III – While the federal government cannot require suppliers to pass level III, corporations can and do. To assist corporations in finding Level III capable suppliers, Visa and MasterCard maintain Supplier locator databases that identify the suppliers that can pass the Level of detail they require. Katherine Novikov, CEO of Diamond Mind, Inc. says “Corporations need for Level III data can also be seen in the significant number of RFPs that explicitly state that Level III is a requirement. Suppliers without this capability can miss opportunities.”
Purchasing cards have gained considerable momentum and recently taken the lead in terms of total commercial-card charge volume. Purchase card buyers, both government and corporate, value suppliers who accept their purchase cards and transmit accurate Level III data. Despite the inherent cost savings in doing this, only a minority of government contractors offer Level III processing at this time. This is a result of perceptions, now outdated, about he cost and effort needed to become Level III capable.
Technological advances in inexpensive POS technology are putting Level III capability into the hands of any vendor wishing to lower costs and display greater responsiveness to purchase card buyers. Companies that seize the moment and take the initiative to be set up properly to transmit Level III data stand to enhance their positioning and reduce their costs.

Revolution Payment Systems